Terms and Conditions
Your Rights
Kings Cycles Ltd is a UK based company and complies with UK consumer law including the Distance Selling Regulations. This means that shopping with Kings Cycles is safe. You won't get ripped off, you’ll get your parts and we’ll sort out any problems you have. Our Terms and Conditions do not affect your statutory rights.
Distance Selling Regulations give you the right to cancel an order and return any goods that may already have been dispatched, (see Returns for Refund) up to 7 days from receipt. Our returns policy allows 21 days.
Returns
See returns policy
Postage and Delivery
For information on Postage and Delivery call 01823 352272
Pricing
Prices include VAT (Value Added Tax)* at the standard UK rate of 17.5%. VAT does not apply to orders that are to be shipped outside the E.U. or to Tax Free areas such as the Channel Islands. These areas will be priced and billed with VAT deducted.
If you select a currency or a delivery country outside the E.U., prices will be displayed VAT free, for example, an item which costs 19.99 GBP will be shown and billed as 17.01 GBP when it is VAT free.
While we do our best to ensure prices are up to date and correct, errors may occur and in this case you will be contacted before your order is shipped.
*In the UK helmets are already VAT free, so price is not affected by delivery destination.
Payment
Kings Cycles Ltd accept most major credit cards for online orders. You will be asked to enter your card details and the name and the address of the card holder when you place the order. These details will be checked and we may hold an order until we receive the correct details. You will be contacted if we find the card or address details to be incorrect. We only bill your card when your order is ready to be dispatched.
For offline orders Kings Cycles Ltd accept (£) Sterling Postal Orders, Personal Cheques, (£) Sterling Bank Drafts and (£) Sterling Bank Transfers. We recommend that you do not send cash through the post. Due to varying Exchange Rates all payments made to Kings Cycles Ltd must be in UK Pounds (£) Sterling.
Credit Card Security
We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately.
Kings Cycles Ltd offer the use of secure servers where information is protected by Secure Sockets Layer (SSL), the industry standard encryption technology. SSL works with Netscape Navigator, Microsoft Internet Explorer, AOL and other browsers. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
When your order is processed your encrypted credit card number is removed from the web server.
This means that there is no way that someone can obtain your credit card number from Kings Cycles Ltd so you can order with confidence!
Privacy Policy
Kings Cycles are committed to protecting your privacy. When you make an online order, we need to know your name, e-mail address, credit card billing address, delivery address, credit or debit card number and associated details. This allows us to process and fulfil your orders and to notify you about your order status. We will also require a land line telephone number in case we need to contact you and for international orders this number may be given to our couriers in order to help with the delivery of your goods. You have trusted us by giving us these details and Kings Cycles Ltd promise not to use these details for any other reason other than processing your order or informing you about the products and services of Kings Cycles Ltd. We will not pass any of your details on to third parties for profit or otherwise.
If you have an account but do not wish to receive weekly e-mails regarding the products and services of Kings Cycles Ltd you can email us to remove your address from the E-mail list.
Cookies
Cookies are tiny text files, which are stored on your computer and the Kings Cycles Ltd website uses these files to remember what currency you want to view the site in, what items are in your basket and various other things which are all in place to make the site easier to use. All shopping websites use cookies and without them the site would not work.
Product Availability
Kings Cycles Ltd updates the availability of the entire stock list on a daily basis. Items that are 'Out Of Stock' will be displayed as such. In the rare event of a problem with availability of a product marked 'In Stock', we will contact you. You may then wish to cancel the order or wait until the item becomes available.
Out of Stock Orders
There are times when items become temporarily 'Out Of Stock', and these items are marked as such in the site. If you order an 'Out Of Stock' product, we will send out the order to you as soon as the product becomes available again. If we cannot source the item we will contact you to inform you. Your credit card will not be debited until we dispatch the product.
Accuracy of information
We put a lot of time and effort into describing and photographing the products we sell using manufacturer's websites, catalogues, our own photography studio and often our own descriptions of the products. Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn’t correct. If you have purchased something based on a picture or description on the website which turns out to be incorrect we will be happy to replace or refund the product (unused).
Changes
If we decide to change our Terms and Conditions, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
Site Usage
Kings Cycles Ltd disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.
©Copyright
All pictures, material, code, intellectual property and descriptions are the property of Kings Cycles Ltd. It may not be copied or used without the express permission of these parties.
