Wisper Bikes Warranty Form

"You probably won’t need to claim under your warranty but it’s nice to know we will support you if anything goes wrong. All Wisper ebikes have a good, comprehensive two year warranty on electrical and bike parts with five years on frames, for full details please see our Extended Warranty.

If you make a claim, we need to be able to identify both you and your bike. So we need to ask a few questions. Please answer all the questions marked *, we cannot register your bike without this information. Please answer the other questions if you feel inclined, this information will remain anonymous but helps us in our struggle to persuade the Government to spend more on cycling!"



Merida Bikes 


Merida Components

Lifetime warranty on all frames for the entire ownership of the original purchaser. This covers manufacturing and material defects on bikes manufactured since 2011. No exclusions for racing. Rider and equipment weight limit: 120kg for standard bikes; 140kg for e-Bikes. 

Forks: Carbon and aluminium rigid forks are guaranteed for 5 years from the date of purchase

Suspension: Rear suspension components are guaranteed for 2 years from the date of purchase

All other Merida branded components, including paint and finish, are guaranteed for 1 year from the date of purchase.

The Merida Warranty Excludes:

  • Componentry which isn’t Merida branded (see below)

  • Normal wear and tear

  • Damage caused by accidents, neglect or abuse

  • Improper assembly

  • Improper follow-up maintenance; all bikes must be serviced by an authorised Merida dealer within 6 months of purchase. Suspension systems must be serviced annually by an authorised dealer

  • Modification or alteration of the frame or original components

  • Direct, incidental, or consequential damages, including damages for personal injuries, property damage or economic loss

  • Labour charges for part replacement or changeover

  • Transport charges for replacement parts

Branded Components

Issues relating to branded original components, such as Shimano or SRAM are the responsibility of the appropriate component manufacturer’s warranty and subject to their terms and conditions.

In the case of branded components failing, please contact your local Merida stockist who will liaise with the relevant distributor on your behalf. 

The Warranty Claim Process – UK & Ireland



Specialized Warranty

At Specialized, our first guiding principle is that "The Rider is the Boss." Our priority is to serve our riders with the most innovative cycling products in the world, and to stand behind the products that we sell. For this reason, we're pleased to offer one of the industry's most generous and rider-friendly warranty policies. It's simple, too:

  • We stand behind our frames—forever. This means we offer a lifetime warranty to the original owner against structural defects in material or workmanship on ALL models of Specialized-branded frames and forks. This includes seatstays and chainstays on full-suspension bikes.

  • Just like our frames, Roval wheels are warrantied for life.

  • Other Specialized-branded products (as well as frame paint and graphics) are covered by a two-year warranty. Turbo batteries have a warranty for 2 years or 300 charge cycles—whichever comes first.

  • If you're the second, or later, owner of a Specialized or Roval product, you are eligible for a two-year warranty from the date of the original retail purchase.

Our complete policy, with all terms and conditions, is included below. You should read the entire policy. It applies to all Specialized products sold after July 1, 2018. Do the research—it’s one of the best out there.


Marin Warranty

For Marin Warranty Issues please call us on 01823 662260 or e-mail us at customercare@kingscycles.co.uk with pictures and the issue

you  are facing. You can also pop in store to discuss it with one of our staff, we are open Tuesday to Saturday, 9am to 5pm OR alternatively you can contact Marin at https://www.marinbikes.com/gb/about/contact-us

Other Brands Bike Warranty

For Bike Warranty Issues please call us on 01823 662260 or e-mail us at customercare@kingscycles.co.uk with pictures and the issue you are facing.  You can also pop in store to discuss it with one of our staff, we are open Tuesday to Saturday, 9am to 5pm.

This includes the following brands:

  • Dawes

  • Claud butler

  •  Viking

  • De Novo

  • Rooster

  • Ryedale

  • Lectro

and so on....

(Please check your products dealer locaters to ensure that we are your nearest port of call for your brand. 

Your first port of call should always be the retailer that you purchased the item from, as you will be charged for any work we have do on a bike that was not purchased from us).